Privacy Policy

We protect your privacy every step of the way!

Our policy

This “Privacy Policy” governs the processing of your personal data by Leduci;
Address HQ: Poelstraat 211, 9800 Deinze;
VAT 0847.404.371

Please read this Privacy Policy carefully. It contains essential information about how your personal data is processed. By sharing your personal data on our website, by contacting us by e-mail/phone or by submitting a question/complaint, you declare that you have read this Privacy Policy.

what personal data do we process?

Leduci processes your Personal Data within the scope of its activities. This includes:

1. Based on cookies: your IP address and details of your visit to our website;
2. If you request a password reset, your IP address will be included in the reset email.
3. Upon registration or via one of the forms on our website: your surname and first name, possibly the name of your company and VAT number, address details, e-mail and any other details you provide us with in the free input field;
4. If you call us or send us an e-mail: your e-mail address and/or telephone number, as well as the data you provide yourself;
5. When subscribing to our newsletter: your e-mail address;
6. When placing an order: your name and first name, possibly the name of your company and VAT number, address details and e-mail.

Leduci can collect your Personal Data in various ways:

 1. Through your registration and use of the website;
2.      Our website uses cookies and similar techniques to collect some personal data. For more information on the use of cookies, see below at the segment ‘Cookies’.

what do we use your personal data for?

Leduci will use your Personal Data exclusively for (items here below are linked with the items above):

1. The maintenance and improvement of our website and the inclusion of Personal Data in anonymous statistics, with the legal basis of your explicit, prior consent at the time of your first visit to our website;
2-3-4. Answering questions and requests for information, with the legal basis of performing a service that you have requested;
5. Direct marketing, newsletters, actions and promotions by Leduci itself, with the legal basis being our legitimate interest in respect of existing customers or your explicit, prior consent if you are not yet a customer of Leduci. You can indicate at any time that you no longer wish to receive our newsletters by using the opt-out option in our newsletters or by contacting us directly by e-mail or telephone;
6. The delivery and invoicing of products ordered by you, with the legal basis of fulfilling a contract that you have requested and for which the processing of your Personal Data is necessary or because it is required by law or because Leduci has a legitimate interest in doing so;

how we share your data with third parties

If we ever cease to operate or transfer our business to anyone else, for example if we go bankrupt or sell our business, this may involve transferring your Personal Data to third parties who will take over all or part of our business. To the extent possible, Leduci will always inform you in advance, but you understand that this may not be technically or commercially feasible in all circumstances.
In rare cases, we may be required to disclose Personal Data pursuant to a court order or to comply with other mandatory laws or regulations. We will try to inform you in advance to the best of our ability, unless we cannot do so for legal reasons.
We may share your data with third parties whose services we use in connection with your order process and order. Your data may be passed on to and processed by software and cloud suppliers, financial partners, logistics partners or any other third party who is a party to or plays a role in your order. The current list can be obtained upon simple request by e-mail. For each transfer to a third party, we ensure the appropriate security measures with regard to your personal data, including the conclusion of processing agreements where necessary.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We always try to make maximum use of European suppliers and try to keep your data within Europe wherever possible. If we do have to rely on non-European third parties, we ensure that your data is as safe outside Europe as it is here. Thus, where necessary, we conclude Standard Contractual Clauses with these partners and provide additional safeguards.

how long do we keep your personal data?

Data for the newsletters: we will keep this information as long as you don’t withdraw your permission.

Invoice information: we keep this information as the law states: up to 7 years after the last invoice date.

Customer data: we keep this data up to 3 years after the last purchase.

Contact details (f.e. obtained after receiving a question): we will delete this after the question was fully answered. To guarantee a good follow-up, this will always be a maximum of 1 year.

Please find the detailed information about the retention period of the Cookies at the ‘Cookie Policy‘ page.

Your rights

You have the right to consult your personal data and the use we make of them or to request a copy of them at any time and free of charge. You also have the right to request the correction or (in some cases) deletion of your data. You may also request that the processing of your Personal Data be restricted in a number of cases listed in the GDPR. You have the right to oppose the processing of your Personal Data if you have serious and legitimate reasons for doing so that exceed our need to process your data or to withdraw a previously given consent. You also have the right to object at any time to the use of personal data for direct marketing purposes, even without having to provide a reason for doing so. You have the right to request your Personal Data in digital and readable form and/or to have them transferred to another service provider of your choice.

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
You can exercise your rights by e-mail to or via the contact form on our website.
Finally, you have the right to lodge a complaint with the Belgian Data Protection Authority if it appears that we have not adequately responded to a request based on one of the above rights within 30 days:
Drukpersstraat 35
1000 Brussels
Tel : +32 (0)2 274 48 00 
If necessary, you can also go to the civil court to claim damages.

how do we protect your personal data?

We have taken appropriate technical and organisational security measures to guarantee the safety of your Personal Data. In no event shall Leduci be held liable for any direct or indirect damage resulting from the incorrect or illegal use by a third party of the Personal Data.

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